{"id":987504433,"date":"2025-11-03T07:14:54","date_gmt":"2025-11-03T14:14:54","guid":{"rendered":"https:\/\/traumahealing.org\/?p=987504433"},"modified":"2026-01-29T07:44:16","modified_gmt":"2026-01-29T14:44:16","slug":"sei-embarks-on-strategic-and-technological-transformation","status":"publish","type":"post","link":"https:\/\/traumahealing.org\/sei-embarks-on-strategic-and-technological-transformation\/","title":{"rendered":"Important Dates, Deadlines and Staff Support During Tech Upgrade"},"content":{"rendered":"<div class=\"et_pb_module et_pb_post_content et_pb_post_content_0_tb_body\">\n<div class=\"et-l et-l--post\">\n<div class=\"et_builder_inner_content et_pb_gutters3\">\n<div class=\"et_pb_section et_pb_section_0 et_section_regular\">\n<div class=\"et_pb_row et_pb_row_0\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h3 class=\"null\"><strong>IMPORTANT INFORMATION FOR TECHNOLOGY ROLLOUT<\/strong><\/h3>\n<p class=\"null\">Dear Somatic Experiencing\u00ae Community,<\/p>\n<p>As we have been sharing,&nbsp;<strong data-end=\"365\" data-start=\"320\">Somatic Experiencing International\u00ae (SEI)<\/strong>&nbsp;is undertaking a major technology upgrade to better serve our global community. The rollout is planned for&nbsp;<strong data-end=\"493\" data-start=\"473\">December\/January<\/strong>, and we are committed to keeping you informed every step of the way.<\/p>\n<p data-end=\"801\" data-start=\"566\">These ongoing updates are designed to orient you to what\u2019s coming in a titrated, step-by-step manner. This message includes&nbsp;<strong data-end=\"762\" data-start=\"694\">important information that may require action before the rollout<\/strong>, so we invite you to read carefully.<\/p>\n<p data-end=\"937\" data-start=\"803\">You can always visit the&nbsp;&nbsp;<a role=\"link\" href=\"https:\/\/traumahealing.org\/fonteva-information\/\" target=\"_blank\" rel=\"noopener\"><strong>Fonteva Information Webpage<\/strong><\/a>&nbsp;to access all updates, Frequently Asked Questions, and previous communications in one place.<br \/>\n&nbsp;<\/p>\n<h3 data-end=\"937\" data-start=\"803\"><strong data-end=\"1005\" data-start=\"948\">Staff Training and Temporary Impact on Response Times<\/strong><\/h3>\n<p data-end=\"1349\" data-start=\"1009\">To ensure a smooth transition and provide the best support possible, SEI staff will be engaging in&nbsp;<strong data-end=\"1130\" data-start=\"1108\">extensive training<\/strong>&nbsp;over the next few months. This period of learning and system testing will&nbsp;help us serve you more effectively in the future,&nbsp;but it may also&nbsp;<strong>impact response times<\/strong>, particularly throughout<strong>&nbsp;December and January.<\/strong><br \/>\n&nbsp;<\/p>\n<h3 data-end=\"1395\" data-start=\"1356\"><strong data-end=\"1393\" data-start=\"1360\">Important Dates and Deadlines<\/strong><\/h3>\n<p data-end=\"1493\" data-start=\"1397\">To help our team manage workload and continue offering timely support, we kindly ask that you:<\/p>\n<ul data-end=\"1729\" data-start=\"1495\">\n<li data-end=\"1605\" data-start=\"1495\">\n<p data-end=\"1605\" data-start=\"1497\">Submit&nbsp;<strong data-end=\"1581\" data-start=\"1504\">SEP Certificate applications, assistant approvals, and provider approvals<\/strong>&nbsp;as early as possible.<\/p>\n<\/li>\n<li data-end=\"1729\" data-start=\"1606\">\n<p data-end=\"1729\" data-start=\"1608\">If your application requires approval&nbsp;<strong>before January 31, 2026<\/strong>, please submit it&nbsp;<strong>no later than December 1, 2025<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-end=\"1843\" data-start=\"1731\">Your early submission will help ensure smooth processing and minimize disruption during the transition period.<\/p>\n<p data-end=\"1843\" data-start=\"1731\">&nbsp;<\/p>\n<h3 data-end=\"1907\" data-start=\"1850\"><strong data-end=\"1905\" data-start=\"1854\">Communication and Support During the Transition<\/strong><\/h3>\n<p data-end=\"1938\" data-start=\"1909\">During this time, SEI will:<\/p>\n<ul data-end=\"2112\" data-start=\"1939\">\n<li data-end=\"2027\" data-start=\"1939\">\n<p data-end=\"2027\" data-start=\"1941\"><strong data-end=\"1971\" data-start=\"1941\">Prioritize urgent requests<\/strong>, including registration and time-sensitive inquiries.<\/p>\n<\/li>\n<li data-end=\"2112\" data-start=\"2028\">\n<p data-end=\"2112\" data-start=\"2030\"><strong data-end=\"2056\" data-start=\"2030\">Triage incoming emails<\/strong>&nbsp;so that critical questions receive a prompt response.<\/p>\n<\/li>\n<\/ul>\n<p>For reference, the SEI database contains more than 70,000 people, and our staff is fewer than 30. We &nbsp;strive to uphold our core value of&nbsp;<strong data-end=\"2368\" data-start=\"2337\">caring for staff well-being<\/strong>, ensuring that our team is resourced to serve you sustainably.<\/p>\n<p>&nbsp;<\/p>\n<h3 data-end=\"2497\" data-start=\"2440\"><strong data-end=\"2495\" data-start=\"2444\">Staying Informed: Fonteva Resources and Updates<\/strong><\/h3>\n<p data-end=\"2586\" data-start=\"2499\">We encourage you to check the&nbsp;<a role=\"link\" href=\"https:\/\/traumahealing.org\/fonteva-information\/\" target=\"_blank\" rel=\"noopener\"><strong data-end=\"2556\" data-start=\"2529\">Fonteva Landing Webpage<\/strong><\/a>&nbsp;regularly. It will feature:<\/p>\n<ul data-end=\"2733\" data-start=\"2587\">\n<li data-end=\"2643\" data-start=\"2587\">\n<p data-end=\"2643\" data-start=\"2589\">All Fonteva-related communications and announcements<\/p>\n<\/li>\n<li data-end=\"2673\" data-start=\"2644\">\n<p data-end=\"2673\" data-start=\"2646\">A growing&nbsp;<strong>Frequently Asked Questions ( FAQs)&nbsp;<\/strong>section<\/p>\n<\/li>\n<li data-end=\"2733\" data-start=\"2674\">\n<p data-end=\"2733\" data-start=\"2676\"><strong data-end=\"2695\" data-start=\"2676\">Training videos<\/strong>&nbsp;to help you navigate the new portal<\/p>\n<\/li>\n<\/ul>\n<p data-end=\"2855\" data-start=\"2735\">All your questions will likely be answered there. As we move closer to the official launch, we will share a clear process for submitting additional questions or feedback.<\/p>\n<p data-end=\"2855\" data-start=\"2735\">&nbsp;<\/p>\n<h3 data-end=\"2915\" data-start=\"2862\"><strong data-end=\"2913\" data-start=\"2866\">Thank You for Your Patience and Partnership<\/strong><\/h3>\n<p data-end=\"3155\" data-start=\"2917\">We deeply appreciate your understanding and collaboration as we move through this upgrade. This new technology will strengthen our ability to&nbsp;<strong data-end=\"3152\" data-start=\"3059\">connect and support our thriving global SE\u2122&nbsp;community, now spanning more than 50 countries<\/strong>.<\/p>\n<p data-end=\"3308\" data-start=\"3157\">Your continued partnership means the world to us as we build a more seamless, responsive, and connected experience for everyone who engages with SEI.<\/p>\n<p>With gratitude,<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SEI is committed to keeping you informed throughout the rollout of this new technology system. Today\u2019s update highlights key dates and deadlines for SEP Certificate applications, assistant approvals, and provider approvals. SEI staff training and system testing are essential steps to ensure we can effectively support the Community in the future. However, please be aware that response times may be slower than usual, particularly throughout December and January.<\/p>\n","protected":false},"author":2912,"featured_media":250472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"two_page_speed":[],"footnotes":""},"categories":[537,659,535],"tags":[],"formats":[],"class_list":["post-987504433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured-stories","category-fonteva-updates","category-newsletters"],"acf":[],"dsm_author":{"name":"Tricia Akins","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/d51e98406be0248ddb8c450dd8a732c9e84ee7fc6e3fc6f657af5525319dff5e?s=96&d=mm&r=g","archive_link":"https:\/\/traumahealing.org\/author\/triciaakins\/","biodata":""},"dsm_categories":[{"term_name":"FEATURED STORIES","term_id":537,"term_link":"https:\/\/traumahealing.org\/category\/featured-stories\/"},{"term_name":"Fonteva Updates","term_id":659,"term_link":"https:\/\/traumahealing.org\/category\/fonteva-updates\/"},{"term_name":"NEWSLETTERS","term_id":535,"term_link":"https:\/\/traumahealing.org\/category\/newsletters\/"}],"dsm_attachment_categories":[],"dsm_featured_image":{"thumbnail":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG-150x94.jpg","medium":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG-300x188.jpg","medium_large":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","large":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","1536x1536":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","2048x2048":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-post-main-image":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-post-main-image-fullwidth":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-portfolio-image":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-portfolio-module-image":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-portfolio-image-single":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-gallery-module-image-portrait":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-post-main-image-fullwidth-large":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-image--responsive--desktop":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-image--responsive--tablet":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","et-pb-image--responsive--phone":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","tenweb_optimizer_mobile":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","tenweb_optimizer_tablet":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg","full":"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg"},"dsm_comment_count":0,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Important Dates, Deadlines and Staff Support During Tech Upgrade - Somatic Experiencing\u00ae International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/traumahealing.org\/sei-embarks-on-strategic-and-technological-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Important Dates, Deadlines and Staff Support During Tech Upgrade\" \/>\n<meta property=\"og:description\" content=\"SEI is committed to keeping you informed throughout the rollout of this new technology system. Today\u2019s update highlights key dates and deadlines for SEP Certificate applications, assistant approvals, and provider approvals. SEI staff training and system testing are essential steps to ensure we can effectively support the Community in the future. However, please be aware that response times may be slower than usual, particularly throughout December and January.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/traumahealing.org\/sei-embarks-on-strategic-and-technological-transformation\/\" \/>\n<meta property=\"og:site_name\" content=\"Somatic Experiencing\u00ae International\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/somaticexperiencingint\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-03T14:14:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-29T14:44:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/traumahealing.org\/wp-content\/uploads\/2025\/09\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tricia Akins\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Somatic_Exp_Int\" \/>\n<meta name=\"twitter:site\" content=\"@Somatic_Exp_Int\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/traumahealing.org\\\/sei-embarks-on-strategic-and-technological-transformation\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/traumahealing.org\\\/sei-embarks-on-strategic-and-technological-transformation\\\/\"},\"author\":{\"name\":\"Tricia Akins\",\"@id\":\"https:\\\/\\\/traumahealing.org\\\/#\\\/schema\\\/person\\\/94eac3c0501d2448c7d71641327b52df\"},\"headline\":\"Important Dates, Deadlines and Staff Support During Tech Upgrade\",\"datePublished\":\"2025-11-03T14:14:54+00:00\",\"dateModified\":\"2026-01-29T14:44:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/traumahealing.org\\\/sei-embarks-on-strategic-and-technological-transformation\\\/\"},\"wordCount\":473,\"publisher\":{\"@id\":\"https:\\\/\\\/traumahealing.org\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/traumahealing.org\\\/sei-embarks-on-strategic-and-technological-transformation\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/traumahealing.org\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/A-Letter-From-the-SEI-Co-Executive-Directors_IG.jpg\",\"articleSection\":[\"FEATURED STORIES\",\"Fonteva Updates\",\"NEWSLETTERS\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/traumahealing.org\\\/sei-embarks-on-strategic-and-technological-transformation\\\/\",\"url\":\"https:\\\/\\\/traumahealing.org\\\/sei-embarks-on-strategic-and-technological-transformation\\\/\",\"name\":\"Important Dates, Deadlines and Staff Support During Tech Upgrade - 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